Last updated: August 2026
At NUBE Cloud Kids, we hope you love every purchase. If you are not completely satisfied, please review our return policy below.
Refunds
We accept returns within 7 days of receiving your order.
To be eligible for a return:
Item must be returned in its original packaging
Item must be unused and unwashed
Item must be in its original condition
Original tags must still be attached
Non-Returnable Items
For hygiene and quality reasons, we do not accept returns or exchanges for:
Incorrect size selected by the customer
Change of mind Sale or clearance items
Items that have been worn, washed, or damaged after delivery
Items without original tags or packaging
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your parcel.
Email:
nubecloudkids@gmail.com
Please include:
- Order number
- Photos of the item
- Description of the issue
We will arrange a replacement or refund after verification.
Returns
We only accept returns if the item received is defective, damaged, or if we have sent the wrong item.
We do not accept returns due to change of mind, incorrect size selection, or other customer preferences.
Please check our Size Guide carefully before placing your order.
Refunds are only issued for approved cases involving defective, damaged, or incorrectly shipped items. Approved refunds will be processed to your original payment method within 5–10 business days.
Returns Shipping
For approved returns due to defective, damaged, or incorrect items, return shipping costs will be covered by NUBE Cloud Kids.
We do not accept return requests for incorrect size selection or change of mind
Need help?
Contact us at nubecloudkids@gmail.com for any questions regarding refunds or returns.